Return Policy

We strive to obtain our customers complete satisfaction and we stand behind the quality of our products and services.  If for any reason you are not happy with your purchase, please contact our Customer Service team within 30 days of receipt of the order. We are driven to delivering our products in excellent condition and in a timely manner.

Shipping Policy

All wine shipments require an adult signature (over 21) at the time of delivery.  Shipping & Handling charges are applied at the time of check out. (Please note if you receive an incorrect discount or shipping discount, we reserve the right to correct the total before processing our order.)  GSL shipping: GSL will attempt to deliver your shipment three business days in a row, after that GSL will automatically send it back to Oak Mountain Winery.  If you would like your order re-shipped, we reserve the right to charge an additional shipping fee. 

Oak Mountain Winery can ship non-wine products to all 50 United States, but wine shipping laws vary from state to state, check with Oak Mountain Winery for more information.

Privacy Policy

In order to commit to providing our customers with excellent customer service we must work with information that helps us understand what customers want when they visit our site.

This Privacy Policy applies when you visit our website, mobile sites, or mobile applications; when you make a purchase from us; subscribe to any of our mailing lists, newsletter, or wine-club programs; sign up for our events; register for our promotions, and when you engage with one of our brand pages on community websites including, but not limited to, Facebook, Twitter, or Instagram.

Information You Provide Us:

We collect personally identifiable information only if specifically, and knowingly provided by you.  We may collect two types of information from you and other registered users of our websites: (1) “personally identifiable information” and (2) “non-personally identifiable information” such as:

Name, User Name, Mailing and/or Shipping Addresses, Telephone number (including home and mobile), Date of Birth, Email Addresses and Credit/Debit card numbers.

We collect this information so we can process and send you your order, and so we can contact you if we have any questions about your order.  We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.  When you make a purchase or join the Wine Club your credit card will be processed by Oak Mountain Winery.  Please check your credit card statement to verify that the charged have been properly processed.  We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order.

We communicate with our registered members on a regular basis via email.  For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by the law.  Users can opt-out of all email communications through the unsubscribe instructions which are included in each edition of the emails.

Occasionally we provide links to third party sites that we may think you will enjoy.  These sites operate independently of us and have their own terms of use and privacy policy statements which we strongly encourage you to review at any site you visit.

Oak Mountain Winery will not under any circumstances share or sell your information to anyone.

All transaction information completed between customers and our Web store does not retain, share, store, or use your personally identifiable information for any other purposes.  We do our best to use services to prevent active threat management, content filtering, virus protection, and comprehensive gateway security to help keep all information safe.

Please note that we may update this statement without notice from time to time by posting the updated terms on our websites.  We encourage you to periodically read this statement.  If you use our websites after we have updated this statement, you acknowledge that you have read the updated terms and consent to our revised privacy practices.

By submitting information to us and/or using our website (the “oakmountainwinery.com”), you agree to the terms and conditions of this Privacy Policy.

Questions or Comments-Please Contact Us-For questions, comments or assistance with any privacy-related issues, we invite you to contact us via email wineclubmanager@oakmountainwinery.com or call: 951.699-9102.  We’re always happy to be of assistance.

TVWAHD Assessment Fee

The TVWAHD is a business improvement district that provides benefits to its members by funding and implementing coordinated marketing and sales promotions, educational programs and industry advocacy on behalf of the assessed business membership